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Refund Policy

Last updated: 2026-10-30

This policy sets out how credits for MyType, operated by Kortress (the “Company”), are refunded. There are two rules, by where you paid from: payments from Korea follow Korea’s Act on the Consumer Protection in Electronic Commerce, etc. (the “Act”), and payments from other countries follow Article 3. Credits bought in the MyType phone app are paid through the App Store or Google Play and refunded there (Article 8).

Article 1 (What Credits Are)

Credits are digital content used one credit at a time. Making or analyzing a photo delivers the result on the spot, so credits already used cannot be withdrawn (Article 17(2)(5) of the Act). Before payment we show sample results and what the credits buy, and ask you to agree to this.

Where you paid from is the country of the billing address you entered at checkout.

Article 2 (Payments from Korea: Unused Credits Within 7 Days)

If you ask within 7 days of receiving the credits (they arrive right after payment, so usually the payment date), we refund as follows.

  • A pack you have not used at all: the full amount
  • A pack you have partly used: a refund for the unused credits, in proportion (amount paid × credits left ÷ credits in the pack)
  • Example: if you used 50 credits from a 500-credit pack ($19.99), we refund $17.99 and remove the remaining 450 credits from your wallet.

We charge no fee or penalty for a refund.

Article 3 (Payments from Other Countries: An Unused Pack Within 3 Days)

If you ask within 3 days of payment, a pack you have not used at all is refunded in full.

  • A pack can no longer be refunded once any credit from it is used — a photo was already made for you.
  • If your local law gives you more than this, that law applies.

We charge no fee or penalty for a refund.

Article 4 (Refunds at Any Time)

  • If credits were taken but a result was not delivered because of a system error, we return those credits.
  • If you were charged an amount or for something different from what was shown, we refund it if you ask within 3 months of payment and within 30 days of finding out (Article 17(3) of the Act).

Article 5 (When No Refund Is Given)

  • Credits already used (photos made or analyses completed)
  • Payments from Korea: credits left more than 7 days after you received them
  • Payments from other countries: a pack after 3 days, or a pack any credit of which was used

The cases in Article 4 are refunded at any time.

If you bought more than one pack, credits count as used from the earliest pack first.

Article 6 (How to Ask for a Refund)

For credits bought on the website, ask through Support or by email (fortressofko@kortress.com) with your payment number or the email you paid with. We process the refund within 3 business days, back to the original payment method through the payment provider Dodo Payments. Depending on your card company, it may take a few more days to show.

Article 7 (Misuse)

If repeated purchases and refunds or another improper purpose is confirmed, we may restrict future purchases to the extent the law allows.

Article 8 (Credits Bought in the Phone App)

Credits bought in the MyType app are paid to the App Store (Apple) or Google Play, so the same store refunds them, under its own rules. Articles 2, 3 and 6 are for credits bought on the website.

  • App Store: ask Apple at reportaproblem.apple.com.
  • Google Play: ask in your Google Play order history (play.google.com).
  • When the store refunds a pack, its credits are removed from your wallet.
  • Credits bought on the website are refunded on the website, and credits bought in the app through the store.

For payments from Korea, your right of withdrawal under the Act still applies: if the store does not refund a pack you could withdraw under Article 2, contact Support and we will help you.

Contact

Kortress · fortressofko@kortress.com