Support

Credits stay in the browser you paid in. If you opened MyType in another browser, or inside an app like Instagram or X, use Restore purchase on the credits page: the email you paid with, or the payment number from the receipt email, brings them to this browser. Still missing? Send us the payment number with Contact us below.

On the result screen, the save button downloads the photo on screen: save the 3-view photo and the profile photo one at a time. On an iPhone it opens the share menu instead, where you can save both photos to Photos at once. This browser keeps only the last photos you made. If you close the page while a photo is being made, it waits on our server until you come back for it (up to 24 hours), and that copy is deleted once you have it. We also keep a record of each photo we make, with the options used: for 180 days it is tied to your wallet so we can check it if you ask about a refund or a problem; after that the tie is removed, we no longer look up whose it is, and it is used only to improve MyType.

When a refund applies (time limit, credits already used) is in the refund policy. To ask for one, use Contact us below and include the payment number (starts with pay_).